If shots are fired, then cops are there in minutes. Otherwise you wait.
“I used to always try to call the police, but now I feel like I’m just wasting my time,” [the owner of a local restaurant] said. “The only help I get from police and 911 is when weapons are around.”
And in the least surprising bit of news in a long time...
Sgt. Christian Camarillo of the San Jose Police Department ascribes the delayed response times to a combination of factors, including understaffing, challenges in hiring new police officers and the city’s expansive footprint. [my emphasis. Z-Deb]
Color me shocked.
Calling 911 is a fine thing to do, and to be fair, San Jose is trying to make sure that real emergencies get handled as fast as possible. But their definition of "real emergency" and that of the public doesn't seem to line up.